Privacy Policy

1. Introduction

Indigo Chicken Ltd ("we", "us", or "our") operates the Trelliss platform at trelliss.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, company name, and other contact information you voluntarily provide when using our contact form, registering for an account, or subscribing to our services.
• Usage Data: Information about how you access and use our website and services, including your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits.
• Tenant Data: Data stored within your tenant database as part of your use of the Trelliss helpdesk platform. This data is isolated per tenant and is not shared across tenants.
• Cookies and Tracking: We use cookies and similar technologies to maintain session state, remember preferences, and analyse usage patterns.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process and respond to your enquiries and support requests
• To send administrative information, such as updates, security alerts, and account notifications
• To monitor and analyse usage trends to improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

4. Data Storage and Security

Your data is stored on Microsoft Azure infrastructure, including Azure SQL databases and Azure Blob Storage. We employ industry-standard security measures including 256-bit TLS encryption in transit, encryption at rest, and Azure Key Vault for secrets management. Each tenant's data is stored in an isolated database to ensure complete data separation.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Microsoft Azure Marketplace: Trelliss is sold through the Azure Marketplace. Your billing and subscription data is managed by Microsoft as part of your Azure agreement. We do not process or store payment information directly.
• Email Marketing: If you opt in to receive updates, your name and email address are stored in our email marketing platform (Loops) for the purpose of sending product news and launch announcements. You can unsubscribe at any time via the link in any email, and your data will be removed from the mailing list.
• Service Providers: We may share data with third-party service providers who perform services on our behalf, such as email delivery (Azure Communication Services), analytics (Plausible), and hosting (Microsoft Azure).
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When you terminate your subscription, your tenant data is archived for 30 days and then permanently deleted.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Analytics

We use essential cookies to maintain session state and authentication. For website analytics, we use Plausible Analytics, a privacy-focused service that does not use cookies, does not collect personal data, and does not track individual visitors across sites. You can configure your browser to refuse cookies, though this may affect the functionality of our services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].