AI-powered Azure-native helpdesk
White-label customer support platform built on Azure. Multi-tenant architecture, flexible authentication, and real-time collaboration.
Be the first to know when we go live.
AI grounded in your product knowledge
Most helpdesk AI knows nothing about your product. Cortex changes that - connecting your codebase, documentation, and ticket history to every support interaction.
Codebase Intelligence
Extract API surfaces, error catalogues, and configuration references from your codebase. Your AI knows your product inside out.
Documentation Ingestion
Ingest PDFs, Word documents, SharePoint sites, and Markdown files. Every procedure manual and ops handbook becomes AI knowledge.
Resolved Ticket Learning
Every resolved ticket makes the AI smarter, automatically. No setup required; intelligence grows with every interaction.
You Control Everything
The Cortex CLI runs on your machine. Review and approve every extraction before anything leaves your environment. Nothing is shared without your say-so.
AI that grows with your team
Cortex evolves through four levels of capability; start with knowledge surfacing and unlock deeper automation as confidence builds.
Informed
Relevant knowledge surfaced alongside every ticket
Assisted
AI-drafted responses ready for agents to review and send
Augmented
AI handles first responses, humans supervise and refine
Autonomous
Defined ticket types resolved end to end by AI
Everything you need
A complete helpdesk platform built for teams that take support seriously.
Smart Ticket Management
Rich text conversations, internal notes, CC recipients, ticket transfer, merge, tags, and a full activity audit trail.
Configurable Dashboard
Drag-and-drop dashboard with 15 built-in widgets. Agents see role-appropriate metrics that persist across sessions.
Automation Rules Engine
If/then rules triggered on ticket events with multi-group AND / OR / AND NOT logic. Automate tagging, assignment, and notifications.
White-Label Branding
Custom colours, logos, portal title, login background, email branding, and custom domain with automatic TLS.
Knowledge Base & Help Centre
Categorised self-service articles plus 30 built-in help docs with role-filtered content and PDF export.
Real-Time Collaboration
Live ticket updates, typing indicators, collision detection, and instant notifications - no page refreshes needed.
GDPR Compliance & Data Export
Self-serve data export for end users and admins. Full tenant data as a ZIP archive with 24-hour secure download link.
Flexible Authentication
Microsoft Entra ID SSO, Google OAuth, email/password, and magic links - configurable independently for agents and customers.
Everything your team needs to resolve issues fast
From creation to resolution, every ticket is tracked with full context - messages, attachments, activity history, and SLA timers.
- Rich text messages with file attachments and inline images
- Automatic status tracking and SLA breach alerts
- CC customers and colleagues on any ticket thread
Your brand, your platform - fully customisable
Each tenant gets their own subdomain, colour scheme, and logo. Your customers see your brand, not ours.
- Custom subdomain: yourcompany.trelliss.io
- Upload logos, set primary and secondary colours
- Dark mode support with automatic theme switching
A workspace that adapts to how your team works
Every agent gets a drag-and-drop dashboard built on a 12-column grid. Reposition and resize 15 built-in widgets to match your workflow - layout persists across sessions.
- Personal widgets: My Queue, Unassigned, Awaiting Customer, Recent Activity
- Team widgets: Performance, Workload, SLA Compliance, Response Times
- Role-gated visibility - agents, team leads, and admins each see what matters
How it will work
From sign-up to first ticket; three simple steps.
Sign Up for Early Access
Register your interest and be first in line when Trelliss launches on the Azure Marketplace.
Configure Your Tenant
Set up your branding, authentication providers, categories, and invite your support agents - all from the admin panel.
Start Supporting
Share your branded portal URL with customers. Tickets flow in, agents respond, and everyone stays in the loop.
Be the first to experience Trelliss
Sign up for early access and get notified the moment Trelliss launches on the Azure Marketplace.